I have emailed customer service multiple times over the past 2 weeks and have only received automated replies. The live chat option has also disappeared and I have not been able to access it for weeks. So disappointed.
Thank you for taking the time to provide this feedback!
It's very disappointing to hear that you've found it so difficult to receive any assistance, and I'd like to apologise for this poor experience. Please send me a private message with your account details
and we'll be in touch with you soon.