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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Missing Refund Cheque

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Our account shows a refund cheque of $117.31 processed on 1/2/2021. It still has not been received (16/2). Even allowing for the Aust Post 2021 service standard, this seems a very long time to wait. Does anyone have a similar experience.?How long does a refund cheque take to be processed. AGL now has our bank details to enable DC in future as clearly refund cheques are not an acceptable method of refund.

2 REPLIES 2

AGL Moderator

Hi RoyD, thanks for being part of the AGL Community.

 

A cheque refund can take up to 14 business days to arrive. Today, marks the 14th business day, so I would recommend to contact us, and we'll take a look into this further.

 

Kind Regards,

Jenna

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