I received a confusing email to say my plan has changed and cost will increase.
I rang for a better plan and told that my current plan has been extended for 12 months???
I then tried repeatedly to obtain my plan details and Contract Expiry Date VIA email through online, chat and phone call.
I have no cause to contact AGL but if the latest experience is any guide, customer service is severely lacking.
As a Customer and Shareholder, I do hope that other customers are not facing the same difficulties.
