App not updating

[Peteinoz]

Yesterdays data hasnt loaded

[-Nam- · Accepted solution]

Hi Peteinoz! 

Welcome to AGL Community. 

Interval data can take up to 48 hours for it to be updated and reflected on your My Account so it's not uncommon for the last 2 days to not be available right away. 

Kind regards, 

Nam

[Andreas]

Hi there, my app I sent updating since November 9th I.e. since 1 week. I understand the 48 hours delay but not a 7 day one.

cheers

andreas

[JAM61]

Good morning

My app has not updated since 10th November. I have uninstalled the app with no change in the data. Is there an issue with this ongoing. I noticed another of your clients app stopped on the 9th Nov ? same issue. Thanks

[aroos]

Usage data is missing since the 01/12/2019 for me. Already raised an issue with AGL.

[-Steve- · Accepted solution]

Hi JAM61,

Based on the date you have mentioned, I believe there may have been a lock placed on your account as you may have been flagged as in or nearby an active bush fire zone. Due to this we have placed holds on all billing and collections for customers in these areas.

These holds would be preventing the current usage data from being published.

For more information on this you can visit the below links.

https://www.agl.com.au/about-agl/media-centre/asx-and-media-releases/2019/november/nsw-and-qld-bushf...

https://community.agl.com.au/t5/Announcements-and-Miscellaneous/Announcement-November-2019-NSW-QLD-a...

If you are not affected and you would like to have this hold removed, please reach out to the team either by calling or messenger using the below link.

https://www.agl.com.au/contact-us/more-help/more-help/no-topic
 

[drielsmapaul50]

It is 12.47pm Jan 13 and my data last updated on Monday Jan 6th ..... so.... ????

[-Nam- · Accepted solution]

Hi drielsmapaul50, 

We'll need to check your account to see if it has been placed on hold. You can get in touch with us on your My Account here. 

Kind regards, 

-Nam- 

[NonieM]

My AGL App has not updated since 4 January 2020. How can you resolve this AGL?