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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

Agent phone call quality

Switched-on

Hi, 

 

I've just been kept on hold for almost 10 minutes and when an agent got assigned, the audio quality on the phone is the worst. The audio is choppy, and I can hardly understand words as they are breaking up and I can't even tell if the agent is understanding me either.

 

I tried calling someone else as a test to check if it's my reception is poor but the audio was perfect.

 

I tried again and after being on hold again, the next agent has the same poor quality audio.

 

Seriously, for AGL to provide quality customer support, there must be a minimum standard for audio quality on their end. 

 

 

 

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