I've just been kept on hold for almost 10 minutes and when an agent got assigned, the audio quality on the phone is the worst. The audio is choppy, and I can hardly understand words as they are breaking up and I can't even tell if the agent is understanding me either.
I tried calling someone else as a test to check if it's my reception is poor but the audio was perfect.
I tried again and after being on hold again, the next agent has the same poor quality audio.
Seriously, for AGL to provide quality customer support, there must be a minimum standard for audio quality on their end.