We're getting letters sent to our home address for a person who has never lived at this address. We built the house and no one else has ever lived in it. On line help is ZERO help. They insist that the person must live in our house.
This what On-Line Helps' help says:
I can see that any letter would always be sent in the addressXXXXXXXXXXXXXXXXXXX as this is the postal address we use and if it is sent that means the postal address has sent recently before which it was sent.
Makes no sense at all