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Want to discuss something that doesn't fit in the other areas? This is the place.

Want to discuss something that doesn't fit in the other areas? This is the place.

AGL discounts true or gimmick

Switched-on

Hi All,

Just wanted to let you know my experience with AGL sales team.

 

I'm an existing AGL electricity customer and was looking for better plans.

 

My current plan rates are as below:
Usage per kWh: 0.2107
Supply charge: 0.695

 

AGL has advertised their new AGL Essentials plan:
25$ credit every 3 months for 2 years, but the catch is:
Usage pwer kWh: 0.23254
Supply charge: .78584

 

The chat sales agent gave me an estimate on the new AGL Essentials plan for my past usage which is 904 kWh as 234.58, and confirmed this is including the GST, and told that 25$ credit would benefit me.

 

But up on doing my own calculation , the estimate does not include GST.
0.23254 * 904 + .78584 * 31 = 234.58 ( add 10% more on GST)

As soon as I showed this calculation he swiftly transferred me to another sales person who said they can't see chat history and wanted to start all over.

 

Its sad that the sales team are not showing GST in estimates and luring customers to switch to expensive plans.

2 REPLIES 2

Superconductor

I would also be interested to hear if quoted figures (both publicly on the website, and via other channels like phone, live chat etc.) exclude GST. 

Superconductor

What does this mean?