I have called AGL customer service and AGL Rewards services for several times today, but THEY ARE NOT HELPING AT ALL!!!!!!! It is definitely technical problem, why AGL is keeping ask me to contact AGL Rewards.
Welcome to AGL community!
I am very sorry it sounds like your rewards are being quite frustrating. As you have already tried to get our assistance in this, please click on my name "Ellen1" and send me a private message with your account information so I can help from here.