AGL Flybuys 10000 Joining bonus is not credited

[avtrkarthik]

I have signed up for AGL an year back and still i havent got the 10000 Flybuys points credited.

Below is the message to my email last year

Hi avtrkarthik, David_AGL (AGL Community Manager) mentioned you in a post! Join the conversation below: Re: 10000 Flybuys point when it will be credited @avtrkarthik the 10,000 point sign up bonus is credited within a couple of months of your account being established. If it has been more than 8 weeks, get in touch with us.

Regards, The AGL Community team

[David_AGL]

Hi @avtrkarthik ,

Please click my name and then send me a private message including your AGL account number and flybuys number so I can have this looked into. 

[avtrkarthik]

Account no: [removed]

[David_AGL]

Thanks @avtrkarthik I've passed that along.