AGL Flybuys 10000 Joining bonus is not credited

[avtrkarthik]

I have signed up for AGL an year back and still i havent got the 10000 Flybuys points credited.

Below is the message to my email last year

Hi avtrkarthik, David_AGL (AGL Community Manager) mentioned you in a post! Join the conversation below: Re: 10000 Flybuys point when it will be credited @avtrkarthik the 10,000 point sign up bonus is credited within a couple of months of your account being established. If it has been more than 8 weeks, get in touch with us.

Regards, The AGL Community team

[David_AGL]

Hi @avtrkarthik ,

Please click my name and then send me a private message including your AGL account number and flybuys number so I can have this looked into. 

[avtrkarthik]

Account no: [removed]

[David_AGL]

Thanks @avtrkarthik I've passed that along.

[David_AGL]

Hi @avtrkarthik ,

Customer service has informed me that to be eligible for the 10,000 flybuys points bonus, move-in needs to occur within 10 days of linking the flybuys card. In the case of your account it was 24 days, so unfortunately the bonus wasn't credited. If you have any more questions about this, please get in touch with customer service directly - log in to your account and click "Message Us".

[Ralston235]

The 10,000 point sign up bonus is credited within a couple of months of your account being established. If it has been more than 8 weeks.