I am sorry to say is a gigantic nightmare to get any communications or replies from AGL. Shielded in a world of a help desk or leave a message where no none understand what I am saying.
Been waiting 4 hours on line, left messages with account number and what is going on with my new account. Then since I cannot continue waiting I log of and when logging again someone who did not read what I left as message ask me again for my account number.
I am starting to regret having signed with AGL, it is an atrocious mess.