General Feedback and Ideas

Better Billing


AGL Gas billing is unique.  With 16 Adjustments in the last 10 months, I am at a loss to understand how they know what to bill, let alone how I can reconcile the accounts.  They have missed my direct debit twice.  They have billed super high usage for the last two months.  It almost seems like AGL is new to the Gas business.  

Maybe get a new billing system? Maybe make the billing more transparent? Maybe explain what all the adjustments (both Dr and Cr) are for, and why they need to be made?