Hi. My name is Kerry and I had problems paying my bill today as I did not receive it in the mail. However, I wanted to applogise to ataff as I was very frustrated and behaved rudely. So, my apologies. I would jyst like to point out tjat uf you pay via credit card online then take the ioption to s p eak with a customer service ifficer the system.just takes you directly back to online payments. This can be very time consuming and confusing. In the end I had to end the call and begin again to actually speak to someone. Apologies again for my rudeness on the phone. If someone could re d i rect the calls post online payment through to custi.er service ths tg would be great.