Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

smart meter installation delay new build

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I have been building my house for nine months now without power. Finally I have got power to my meter box but cannot use it as I am waiting for the smart meter to be installed. I need to finish building with power or cannot move in. Its nearly 30 business days since I applied and was scheduled for installation. How much longer?

2 REPLIES 2

AGL Moderator

Hi coops,

 

Welcome to the AGL Community!

 

Meter installations should only ever take about 20 business days at the most so it's troubling to hear that you've been waiting longer than this. If our New Connections team are not following up on this for you already, please send me a private message with your account details so that we can help out!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

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No help as yet, Today marks 30 working days of waiting