Energy Meters and Connections

Off peak hot water

We currently have an off peak hot water heater on controlled load 1. We have recently had a 5kw sola...

Posted by Kaa. Last updated by AshS. 04-10-2019

2 4297
Connecting Gas

We live in WA. Why can't AGL turn on our gas if we have already lived at a property for 11 months? W...

Posted by Gypsyone. Last updated by Gypsyone. 03-10-2019

0 1223
Usage Data

I am trying to access my energy usage. but both on the phone and on my PC, I go to https://myaccount...

Posted by Dash. Last updated by Dash. 03-10-2019

0 1199
Smart meter not so smart (drawing when all electricity is off)

I just joined AGL 2 weeks ago, and aside from 4 separate issues, all is good now 😄 My AGL IQ shows ...

Posted by NickSETo. Last updated by NeilC. 03-10-2019

4 4294
High Gas Bill

Hi. I moved into my current place roughly month back and my first gas bill for 36 days came out to b...

Posted by Artarmon. Last updated by Artarmon. 29-09-2019

0 1272
Why am I still drawing power from the grid when my solar is cranking

Hi,I have recently install solar and AGL (via some subcontractor) upgraded my meters to Active Strea...

Posted by MdM. Last updated by Manly4eva. 29-09-2019

2 3321
Smart meter reconfiguratin charges

I have been with AGL for over 10 yrs. Last year I purchased a property and moved in. I contacted AGL...

Posted by kes. Last updated by jaydeny. 26-09-2019

1 2396
Application form

Posted by Nickkali. Last updated by jaydeny. 24-09-2019

3 2712
Smart Meter installation delays

I have phone and emailed multiple times, dating back as far as June last year. To the point where I ...

Posted by Dan3. Last updated by Kaa. 21-09-2019

2 2899
Faulty Gas Meter

Our meter seems to be faulty. We were contacted by AusNet early in the year to say our meter was nee...

Posted by BenL. Last updated by jaydeny. 18-09-2019

1 3350