Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

Wrong meter connection

Switched-on

Hello

 

Electricity connection was done by real estate.

but the real estate registered wrong address, the meter number connected in my account is belong to other property

I want to fix the meter number

please let me know what i should do 

5 REPLIES 5

AGL Moderator

Hi Kim1987,

 

Great question!

 

Unfortunately we do see our customers being signed up to the incorrect meter(s) from time to time, but these issues are easily fixed! To do so, you'll need to start by confirming your correct meter number. Please contact us.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

I contact, but very hard to explain and make a request.

 

I have checked the exact meter number which is for my property

 

can you give me email address i can contact this issue? Or other way to change the meter number except calling?

AGL Moderator

Hi Kim1987,

 

If you haven't been able to update your request via phone please get in touch with our customer service team via chat by following this link.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Lol easy fix  3 years later and still can't get it right 

AGL Moderator

Hi Pwspete! 

 

This certainly sounds frustrating! 

 

I would recommend getting in touch with our dedicated team via AGL App. 

 

Thank you 

Ellen