Waiting for Gas connection

[KD1981]

Just recently had natural gas installed at my property. I’ve now had ducted gas for 4 weeks and still on my online account it’s stating ‘new connection’. I would like to know how much gas I’ve used. How long does it take for a new connection to be setup? 

[jaydeny]

Hey KD1981,

Thank you for your post!

Depending on how your account is opening with AGL, this process can take anywhere from a week to three months to complete. We'll need to take a look at your account to give you a concise answer, so we'd love for you to reach out to our web chat team here.

Kind regards,

Jayden