Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

Smart gas meter - no reading

Switched-on

I'm trying to enter a meter read for my gas in my online account but it won't let me do so, saying "Smart meter read taken automatically".

 

Problem is, there's never been any usage data shown since I started with AGL almost 3 months ago. Also, I checked my meter and it looks analogue so not even sure if it's a smart meter?

3 REPLIES 3

AGL Community Manager

Hi @nujtnag,

 

Are you certain it's the right meter? Perhaps you could post a photo of it to help confirm.

It's certainly odd that you wouldn't have access to any usage data if it is indeed a smart meter. 

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Switched-on

Hi David,

It's definitely the right meter. Just don't think it's a smart meter?

20211119_163308.jpg

AGL Community Manager

You're right, it's not a smart meter and you should be able to submit your own meter read from your app. This might be a result of a technical issue with the AGL app. If you'd like me to pass it along to the tech team, shoot me a private message (click my name) with your account number, and I'll have them investigate.

If a post answers your question, please click MARK AS SOLVED!

This helps others in the community find the answers they're looking for.