We are new customers. We have an AtlasMk7c smart meter. When I look at our usage CSV in our account the feed in and use are both zero so there is no data uploading from our meter.
In the AGL app the electricity sold to grid is understated by at least a third. The electricity we are using is overstated by at least 4. This is all estimated and is widely off the mark. We cant enter meter readings manually because we have a smart meter.
I have complained bitterly and have been fobbed off with the comment that the meter isn't read until the first bill. We use our power sparingly Ie no air conditioners, pool etc. Why are we being ripped off.
Not happy with AGL. Next move is a complaint to EWOQ.