Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

No Electricity Usage Since November 2020 / Smart Meter

Switched-on

Hi,

 

I can't track my electricity usage since November 29, 2020. I already called customer support twice and they said that they passed on the problem in your IT department. It was 2 - 3 weeks ago and no update still. It is becoming an inconvenience since we like to track/check our daily usage.

 

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1 REPLY 1

AGL Moderator

Hi Mik_S, sorry this has occurred, we will need to investigate the cause, please request to speak with the resolutions team via messenger in the AGL App or My Account and we can review this for you.