Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

New connection


So here I sit, 9 days after moving into my brand new built unit and I still do not have AGL electricity or Gas connected.    Despite calling every single day and listening to 'we guarentee to connect you in 24 hours' over and over again while on hold, I am no closer to getting our power connected.


AGL passes me off to United Energy and then United Energy send me back to AGL.


United Energy tell me they are waiting on 3 Service Orders from AGL - I call up AGL and enquire about the Service Orders, I get advised that they have been rejected by United Energy !!!!!




Despite logging a complaint with the Power Ombudsman of Victoria, I still have not been contacted by AGL with any explanation.


As soon as I do get connected, we are done - no more AGL for me.





Now 10 days and still now power or gas !!!

AGL Moderator

Hi DronePilot,


Thank you for joining the AGL Community!


We apologise for the delayed reply here. As you've contacted the Energy and Water Ombudsman, our escalations team will be handling this matter for you as I'm sure you're already aware.


If there is anything else that we can do to support you currently, please send me a private message with your account details!


Kind regards,



If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.


I am experiencing  the same pain for the new connection . Was planned to move in my new house yesterday but was told that gas was not connected !   The builder contact AGL and it has been a week and still no confirmed date for connection yet.

I wonder how your issue was resolved in the end ? For how long ?