I was trying to update my gas meter reading but I am getting the following error:
We are having trouble with your read.
Chat to our online meter specialist for help in solving the issue.
I got this resolution:
Your distributor has completed their investigation based on your photo.
They've advised your meter is faulty and needs to be repaired.
They'll be in touch with you within 8 -10 weeks to arrange a suitable time to repair your meter.
Once your meter is repaired, we'll review your billing records and advise you of the outcome.
So I first sent the email September 2020 and it's been months already but there is still no resolution to my problem. The AGL website still won't accept my gas reading and hence I'm still paying estimated bills. Well, we've been paying estimated bills for a year now. All the online assistance I tried did not help resolve this issue. Can you please help us?
Hi ashlyn110, sorry you have had ongoing issues with your gas account. We will need to review your account to be able to assist with this, please get in touch with us here and we will be able to assist.