Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

Electricity account became inactive

Switched-on

Hi, somehow my AGL electricity account showing the status " Inactive" on the profile. I have been paying bill on time. I believe this could have been a mistake. Could someone please advice what to do? As I am overseas, I can not call AGL. 

Thank you

RON

1 REPLY 1

AGL Moderator

Hi Chen,

 

Thank you for your post!

 

Accounts can unfortunately be closed unexpectedly from time to time for a number of reasons, however we do have some options available to fix this for you. If you're unable to get in touch with us on our international number (+613 8633 6000), I encourage you to get in touch with our web chat team here who'll be happy to help you further.

 

Kind regards,

 

Jayden

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