Energy Meters and Connections

Answers on moving house, getting connected or using your electricity and gas meters

Answers on moving house, getting connected or using your electricity and gas meters

Controlled Load Problem

Switched-on

Anyone knows how Controlled Load is "Controlled". Whether it is controlled by the power supplier network, or relying on the appliance (hot water system) to draw power at the "right time"? 

 

 

I have an electric hot water system connected to Controlled Load. It worked fine for years.

I just got my latest quarterly bill (for March to May), and Controlled Load is zero, while Peak Load increased correspondingly. My hot water is still working, so I know it is receiving power some how.

 

4 REPLIES 4

AGL Moderator

Dear IvanK,

 

Thank you for getting in touch!

 

The functionality of a controlled load can vary somewhat from state to state, however generally speaking power through this circuit is made available to at specific times of the day by your energy distributor. Given that your hot water system is not currently making use of the available power, this suggests that there may be a fault with the time switch on your meter which will need to be addressed!

 

We'll ask you to contact us and chat with our 'Resolutions' team who'll be happy to assist you further with this.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

Thanks Jayden for quick response. A meter check is just arranged.

 

Switched-on

Hi On Electricity account Controlled Load is 0 have heat pump water heater, does this mean i am not getting the cheaper rates and only using peak rates, if so how do i fix this.

Thanks 

AGL Moderator

Hi bobbygynn2,

 

Thank you for joining the AGL Community!

 

I reccomend that you check the second page of your latest bill to ensure that there is no usage recorded against your 'Controlled Load'. If you're certain that this is the case, we encourage you to get in touch with our web chat team here to discuss your next best steps!

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.