It appears that to be able to report a potential hazard rather than an actual event this is the gateway. oh to bring back telephone support, what a joy.
having a tree branch swinging on the mains power running to a property is a potential hazard. can we attend?
Solved! Go to Answer
Welcome to the AGL Community!
For any hazards such as this, you'll need to contact your electricity distributors 'faults and emergencies' line directly. If you're not sure who your distributor is or how to contact them, you can find this information on the top-right hand corner of your most recent electricity bill.