aGL Energy Insights report

[1410]

Received my latest electricity Energy Insights report showing breakdown of usage.

of my account . of $510  some $280 was attributed to  Electric Hoter Water.

tne issue is we have gas hot water at our home and this is billed via our AGL Gas Account.

Am I being charged twice on both accounts or is tne Insights Usage Report a useless document.?

[-Nam- · Accepted solution]

Hi 1410! 

Welcome to AGL Community! 

Energy Insights is a free service from AGL. It provides an estimated breakdown of energy usage in your home to help you better understand how electricity is used in your home. We're not able to see what electrical appliances that you have at the property, you can update your Home Energy Profile on your My Account, this will update the insights report to what electrical appliances that you have. 

Further information can be found on our website: 

https://www.agl.com.au/terms-conditions/energy-insights-faq

Kind regards, 

-Nam-