Providers law change for better outcome for customers

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Yes,had issues leaking inside my home so fine that i couldnt smell it until my brother handyman had smelt it a 1week ago and changed a simple bayonet that seal was faulty after 15yrs ,,,,,,then not expecting a bill of $600 called agl but no leanancy to discount my bill due to ,as much as probably 2 to 3months of fine leak in house after metre reading is our problem so,no leanancy either by provider Jemena or agl gas to HELP ,,,,how kindly supportive as it wasnt .my fault at all kindly R Bakous from adelaide st oxley pk 2760