Overcharged by incorrect meter read

Eduardo_R
Switched-on
1 Reply 840 Views

The worst customer service ever, received my first bill with the incorrect reading for energy, I have sent a photo of the actual meter reading and they don't want to review the bill! How come a company can be run this way? I am going to the ombudsman!!! Run from this company!! they are charging 423kwh more!!! Disrespectful.

1 REPLY 1
Deepesh_AGL
AGL Moderator
0 Replies 835 Views

Hi Eduardo_R, I'm sorry to hear that you could not get a solution even with a picture of meter reading. I'll send you a private message shortly to discuss further. Cheers, Deepesh