No electricity after installation

[Gideon]

Hi, all. 
I set up the electricity and gas connection on 17 April 2024. I was not at the property at that time, and when I came today, there was no electricity at all. The switch positions are all in the ON position. 
There was no solution from the hotline; they said, "It's supposed to have electricity," before transferring to another person asking the same questions and without a solution. 
Can anybody advise me on what to do / who to call about this situation? 

Thanks so much. 

[megan_AGL]

Hi Gideon,

Thank you for reaching out.

We appreciate how much of an inconvenience not having your electricity connected when you request can be and we want to resolve this for you urgently.

We will send you a private message to get more details.

Kind regards,

Megan