Credit Card Processing Fee

Jim1
Conductor
1 Reply 8321 Views

I have just received my first solar bill and am working my way through it. It’s a little confusing as part of the billing period is split over two rate plans, but I have a question. I supply the grid far more than I use and it’s obvious that I will generally have a credit balance. My question is this: I have been charged a ‘Visa card payment fee’ on the debits before the accrued credits have been applied. My card was never debited, no transaction took place. Why the charge?

3 REPLIES 3
jaydeny
AGL Moderator
1 Reply 8316 Views

Hi Jim1,

 

Any credit card fees displayed on your bill will relate to payments made against your previous bill. Can I ask if your bill prior to this was in credit or debit?

 

Kind regards,

 

Jayden

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Jim1
Conductor
1 Reply 8315 Views

Hi Jaydeny,

 

My previous bill was in credit.  Hope t his helps.

 

 

Jim

 

jaydeny
AGL Moderator
0 Replies 8311 Views

Hi Jim1,

 

This sounds quite unusual then!

 

Please send me a quick private message by clicking on my username with your AGL account details so that I can clarify things for you.

 

Cheers,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.