Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

online payment issues


Hi, my bill was due yesterday, however when I went to pay online last night through my electronic bill, I got a message that said your site was experiencing problems with online payments. I tried again first thing this morning and got the same message. I have since logged in and successfully paid my bill. Just wanting to make sure I won't be charged extra for paying a day late? Is it normal for this sort of thing to happen when paying directly through the link on an electronic bill rather than logging in to your site? Thanks.


AGL Moderator

Hey TV17,


Welcome to the community!


We're sorry to hear that our online systems have been causing you problems, and this is definitely not something that we expect our customers to deal with on a regular basis.We'll ask you to touch base with our web chat team ( so that we can jump into your account to have a look around. We'll be happy to help where we can!


Kind regards,



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