Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

not getting email bills

Superconductor

I have been receiving my quarterly agl energy bills by email until June 2021.  This month I received no email and instead got a text telling me that my energy bill was overdue.  I check my junk/ spam folder carefully every day.  I made two calls today to agl and was told that the system shows that they had sent the bills to my email address on 3/6/21 and 18/6/21.  The only thing I received from agl on these dates was a marketing email telling me about internet/nbn (I have still got these and looked carefully- no bill attached).  Given that the two people that I spoke to said all the settings appeared to be correct, I am not confident anything has been fixed.  I am not confident that I will receive an email bill next time.  Anyone else have this problem?  Thanks

0 REPLIES 0