Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

no billing notification

Semiconductor

Hi,

 

Recently received a text message saying that I have an overdue bill.. I never received a bill in the mail or to my email.. This is frustrating because now I can't benefit from paying early as I have for all my previous AGL bills. Why has this happened?

3 REPLIES 3

Anonymous
Not applicable

Hi @ed4277, firstly apologies in the delay in getting back you & your poor customer experience. Could you please PM your account and contact details. We'll look into this for you asap.

Semiconductor

@Anonymous I PM'd you with my account and contact details 14 days ago.. Since then I received mail from AGL saying that they will automatically swtich me to another rate... Don't know why I can receive other collateral from AGL but no Bills on email or in the mail- costing me more money..

Anonymous
Not applicable

Hi @ed4277  I'm so sorry I missed your  message. When will be a good time for me to contact you ?