Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

new eBill


Not able to use eBilling as I do not have Smartphone capability.

Wish to contiinue with the Meters being read the same as now, by Ausgrid, and accounts sent to my existing e-mail address


Judith Gray




AGL Team.  Further to my reply of 22 August 2020 regarding eBilling.   

Confirming that I do not own a smartphone.

Would like to advise that I am in my late 70's and am unable to access my meter box due to my mobility problems.     


Judith Gray


AGL Community Manager

Hi Judith,


Don't worry, you don't need a smartphone to make use of the new eBill summary - it simply arrives in your email.


There are also no changes happening to how meters are read or estimated.


The only thing that has changed is a refresh of the bill format you receive in your email, to make important info easier to read.





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