Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

new charges as of 1 July 2015


I ercently discovered online when I check my current plan there are two new charges - CL33 Supply Charge & Solar Metering Charge - I did not receive any notification - did anyone else?? These charges commenced on 1 July 2015.

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Hey @Brian


Really sorry you haven't received any communications from us about these changes. We'll look into this and find out why you didn't receive any correspondance from us - leave your account details via our Support Form


It's difficult to give you the right info without taking a look into your account, but if you're in QLD, this Knowledge Base article will be useful. 


Let us know if you need anything else. 





If I've helped at all, a Kudos would be appreciated 🙂


Hi, thanks for your reply, I have contacted AGL more times than I wish to remember on this issue - each time I am advised an email will be sent to me explaining how these two NEW charges are not new charges - still waiting for that response - not paying these charges until AGL proves otherwise..