Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

high electricity bill


I've had a smooth run for two months with AGL then suddenly my electrical prices went through the roof. One month I paid just $30 then this month skyrocketed up to $160. Amazed at this bill I began reviwing my metre and electrical consumption history, still didn't make any sense. I travel overseas every two weeks, when I leave I turn off all switches, unplug appliances (which are few and far between and the few have 4/5 star consumption rating) and switch of the main board.


When I do return home, I'm hardly in my one bedroom flat, I have ample breeze so no need for AC, no vacuum, no tv, really I have nothing cause I'm never home and live out of a suitcase.


When I called customer service, I was told it's just an average and AGL will do nothing. Then, how on earth do I use as much energy as a 4 bedroom house? There is something seriously wrong with AGL... after my discussion with customer service, I'm leaving AGL after only a couple months. If you're reading this and wondering if you should change to AGL, the answer is please don't.


AGL Moderator

Hi henry01!


Welcome to AGL Community. 


If you have selected monthly billing for your electricity account, you'll need to check whether you have a smart meter or a basic meter.


If you have a smart meter, then your monthly bills will be issued on all actual readings. If you have a basic meter, your meter is read manually by the network every 3 months. Your monthly bills in between the scheduled quarterly readings will be issued either on an estimate reading or a reading that you've provided. 


You can enter your own meter reading on your My Account here


Kind regards, 




I fail to see how your answer resolved my complaint. How does a one bed apartment with very limited usage and lack of appliances generate such a large electricity bill? Automated meter or not, this has no difference...