1. On Oct to Nov, my derect debit bill is $112.46, your app said I only have to pay for $61.74, but I was on vacation in Nov. I expected that my bill will be adjusted by this month: Jan 2018, but it was not, so I want to clarify it.
2. My discount is 19% for mostly 2 years, I known two of my friends who are living at the same area as me got 24% discount from you, what's going on? I'm considering about an offer from originenergy provider for 26% discount.
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