Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

credit applied but bill not recalculated https://myaccount.agl.com.au/bills

Conductor

A credit was applied but a calculation is missing. If I download the bill, it shows $505, when actual bill is 393.

agl not calc bill.jpg

 

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AGL Community Manager

Hi @stresrd ,

 

It looks like the credit would have been applied subsequently to the bill being issued. In which case, you'd pay what is showed as currently owing ($393.07) not what was shown on the historical bill at the time it was issued.

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Conductor

Thanks.

Would I be able to get the details of the credit - kWh's etc?

AGL Community Manager

I believe you should be able to, but you'd have to get in touch with customer service directly for that - either via the 💬 button on your My Account page or the AGL app, or via phone: https://www.agl.com.au/help-support/contact-us

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This helps others in the community find the answers they're looking for.

Conductor

ok, thanks David.