Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

charges vs usage


Hi, I have a question I was hoping someone could help me with.

I've been looking at my Electricity usage over the last month, and it is telling me it's at 273.22kwh, while similar 'energy efficient' homes sit at 315 and average similar homes sit at 394kwh..



However, I was looking at the usage charges and it says we have use $70.57, where similar energy efficient homes have used only $27.57 and average similar homes only $35..


Could someone please explain to me how this works, as I would have thought if we were using less, then we would be charged less?


Thanks very much,



Hi @kelliealice


Great question. It's hard to answer without taking a look at your account, but generally your bill will depend on your energy rates, supply charges and any concessions / discounts that may be applicable. 


If you'd like us to investigate further, we'd be happy to take a look at your bill. Leave your details with us here and we'll be in touch. 







If I've helped at all, a Kudos would be appreciated 🙂