Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

change name on bill

Switched-on

Hi 

 

My housemate has left the house and the bill is in her name, I want to change to my name. I tried to call but they just kept telling me to do it online I can just edit the name but I can't seem to do that?! They also kept telling me about a promotion I dont care to listen to for 2 minutes.

Is there a way to just change the name and email address without having to create a new account and not getting a fee? 

  • Thank for your help
1 REPLY 1

AGL Moderator

Hi Tasha! 

Welcome to AGL Community! 

You won't be able to change a name on an existing account, you'll need to create a new account in your name in that case. You can organise this directly on our website for a future date or you can contact us over the phone on 131 245 and we can organise your account for a past date and there won't be a fee. 

 

Kind regards, 

 

-Nam-