Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

billing and credit

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Hi,

 

I have been moved to AGL from Amaysim. Just got your email and checked my account.. Your initial email confirmed a credit of my rollover kWH but there is no mention or an credit in my account. I have approximately about about 370 kWh rolled over. Please advise asap. I am not paying until my rollover kWh have been credited and used up.

 

Thank you.

 

Surush O

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2 REPLIES 2

Switched-on

I have also not received any credit. I had over 673kWh which I was planning on using during the summer period. These are kWh that I have paid for and i expect them to either be used against my next bill or refunded to me.

Switched-on

Be persistent and you will get a refund. I just got it on Thursday 11th. I also changed my electricity retailer to QuickEnergy. Substantially cheaper than AGL and quick personal service whereas AGL is very poor.

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