Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.



hi i spoke to someone the other day. would u have a record of it plz



Morning Bianca,


Generally speaking AGL seem to keep excellent records on conversations so I would think when the AGL staff here see your post they probably will ask you to Private Message (PM) them with your account number etc. to try to trace any recent conversations on your concerns, remember also to never post private informtion that can identify you in posts here, please await till an AGL staffer contacts you.


It maybe is a timely reminder to try to remember that when you verbal AGL or indeed any other supplier to take notes on date and time and try to ask for the agents name, perhaps ask them to also spell it out for you if you don't grasp it first.




Please remember I am just like you - a customer. If my post has helped, you can click the 'LIKE' button to show your appreciation.

Retired AGL Moderator

Hi @bianca. Thank you for getting in touch with AGL. I would be happy to find this infomraiton for you. If you could please send a private message with your account details. I will get back to you as soon as I can.