Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

account default

Switched-on

Hi Everyone,

I just find out i got the defaut account from AGL since Mar/Arp /2014 ,showed that I still own $529 since 2014,but

I quite sure I did paid for it , because I did not see any warning notice need to pay urgently or will disconect ,but it was back to 2014 , I can't find the receipt. I rang and asked AGL they said that , they was appologize and give them 2 working days to find out , and finally they said I need to find the receipt or pay for the amout so they will clear the default , will take 10 working days , what should I do ???

 

Please help

1 REPLY 1

AGL Moderator

Hi AliceDoung, I would be happy to take a look into this for you if you could please pop me a message with some account information. If you do have the proof of payment that would be extremely helpful. ~Nathan