Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Wrong gas bill (hot water)

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Wrong gas bill

Gas bill received 23/07(moved in)- 08/09 (48 days)

First read 8327

End read 10247.98

Units 2120.98

Calculation 2120.98 x10 x1.006329= 21344MJ

 

My hot water gas meter is Itron UltraMaXX HW 2018, 8 digits, 5 numbers (ML) before decimal point and 3 numbers (KL) after, measures in m3 = KL.

 

Hence, there is no reason to multiply it by 10 instead the formula should be 2120.98x 1.006329= 2134.4 MJ

 

Please have this fix and refund me the difference as you have charged me 10x times more.

1 REPLY 1

Semiconductor

Hi Mic1,

 

I'm encountering the same issues.. I totally agree with that.

 

I also have over 2 years history with AGL.. until they replace the hot gas water meter and my gas bill jumped from $60-70/q to over $450/q...