Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Wrong email

Switched-on

I live in the United States and have never been to Australia. Someone there is using my email address. I chatted with you and was told that I had to call. I am not calling halfway around the world because someone is too dumb to remember their email address. I have sent you a message through Facebook. Remedy this or I am cancelling their service.

By remedy I mean you call the customer (account number provided in my message) and tell them to use their email address and not mine.

Steve

1 REPLY 1

AGL Moderator

Hi Steve,

 

Thanks for using AGL Community.

 

I believe that I may have seen your Facebook message already and I have responded.

 

So sorry about that error.

 

Thanks,

Jenna