Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Why was I not registered? I have been with you at my present address for two years.


I have been a customer at this present address for two years. I previously received email bills. Today you did not recognise my email address nor my mobile number. The following is from my June 2019 bill:

Account Number:70xx xxx 561
Supply address:U X/XX Summerville Street

The address is incorrectly spelt.

You have not sent me my latest bill - but charged me.

So, fix this and get back to me!

Energy Australia is calling ...



AGL Moderator

Hi senshea1,


Welcome to the AGL Community!


I'm sorry to hear that you've run into this frustrating issue. Unfortunately we can't assist you with these sorts of account-related enquiries through the AGL Community. The good news is that our customer service team are just a few clicks away! You can reach them here.


Kind regards,



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