Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Why is AGL so useless at refunds? How to get them to sort out?


short version:

Using the links for the internet account received from AGL, payments for internet go to the electricity account, and are not credited to either account.


3 months' of being messed around trying to get the refunds - Internet side of AGL says to get back from Energy side. Energy side has all the proof of payments, just won't respond.


Eventually I ended up cancelling both accounts.


AGL Moderator

Hi PRW, welcome to AGL Neighbourhood! 

Unfortunately as the services are separate, credits aren't transferable across the 2 accounts. Please Contact Us if you're still having issues with this. 




I have been contacting AGL - both Energy and Telecommunications - for 3 months, without any response. Telecommunications refers me to Energy, Energy refers me to Telecoms. I got tired of their games and referred the matter to the Energy and Water Ombudsman