Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Why haven't I received my electricity bill


I set up a new account for a new residence over three months ago and have not received my first bill. When I inquired via the chat box I was told AGL was still trying to get in touch with the provider in my area. 

I recently received a bill addressed "to the occupant" from an energy provider I am not signed up with so clearly a meter read has been done in my building. 

I am concerned that I will be penalised for a bill I have not received yet, if you could give me some help with this matter I would appreciate it. 



AGL Moderator

Hi Sarahjay,


Thank you for getting in touch!


I'm sorry to hear that you've been left out of the loop regarding your account. Given the fact that you've already contacted out web chat team, I'll ask you to send me a private message with your AGL account details so that I can follow up on this for you.


Kind regards,



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