Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Why does the AGL app show my bill as half of what I'm actually being charged?

Switched-on

My AGL app is showing my bill as half the amount thats being bilked to me, Whats going on?

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3 REPLIES 3

AGL Moderator

Hey KR,

 

Welcome to the Community!

 

Would you please be able to post some screenshots of this so that I can take a closer look at this discrepancy? Please also be sure to omit any personal details.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

Switched-on

i can't attach the photo of the screen shot. 

i could probably email it to you if you give me your email address

AGL Moderator

Hey KR,

 

No worries! Can you send these through to me via private message please?

 

Thanks,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.