Thanks for touching base regarding the frequency of your billing. So that we're able to have a look at your account for you, could you please get into contact with our web chat team at aglener.gy/ChatCom? We'll be more than happy to assist where we can.
Thank you for your post!
The frequency of your bills can vary for a number of different reasons. The most common cause of this is your account being closed as you've either moved to another property, or to another energy retailer. If this is not applicable to you, then we'd encourage you to contact us so that we can take a look at things further for you.