Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Why does my billing keep switching from monthly to quarterly?

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Why does my billing keep switching from monthly to quarterly?

5 REPLIES 5

AGL Moderator

Hey Oli,

 

Thanks for touching base regarding the frequency of your billing. So that we're able to have a look at your account for you, could you please get into contact with our web chat team at aglener.gy/ChatCom? We'll be more than happy to assist where we can.

 

Kind regards,

 

Jayden.

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.

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MY BILL HAS BEEN QUARTERLY BUT NOW I'VE BEEN DEBITED ONE MONTH AFTER MY PREVIOUS QUARTERLY BILL. WILL THIS CONTINUE MONTHLY FROM NOW ON

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I'm 75 years old. I have a $30 mobile. I'm not online. I do not do chat

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Yeah, you tell'em Nigel! AGL are bloody crooks I reckon.

AGL Moderator

Hey nigelxl,

 

Thank you for your post!

 

The frequency of your bills can vary for a number of different reasons. The most common cause of this is your account being closed as you've either moved to another property, or to another energy retailer. If this is not applicable to you, then we'd encourage you to contact us so that we can take a look at things further for you.

 

Kind regards,

 

Jayden

If I’ve helped in anyway, please mark my post as SOLVED!

This helps our Community know the answer to common questions.