Energy Accounts and Billing

Help with your AGL Energy account or AGL online tools.

Help with your AGL Energy account or AGL online tools.

Why did AGL issue me a paper check for the credit of my last bill?

Switched-on

I received a paper check for the credit amount on my last bill.  Discredit amount was shown on my account and then removed because AGL has said they've sent me the check. This seems completely convoluted when they are trying to go completely paperless. Is AGL hoping most people can't be bothered to cash these checks? Why did they not just apply this amount to my overall account?

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1 REPLY 1

Super Charger

Commenting because I'd be interested in hearing the answer too - I agree it's not a great experience 

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